We write regularly on topics including public engagement, innovation, the environmental review process, transportation, infrastructure, urban planning, and our experience running a software company.

Businesses have always had to manage risk, but in the age of online feedback, that task has become even more difficult. Managing risk used to mean making sure your products were high quality and that you had good customer service. Now, it also means dealing with...

Climate change is one of the most pressing issues of our time. It's something that we all need to be aware of, and it's important that we take steps to address it. One way that we can help make a difference is by creating a climate action plan. This can be done...

Public meetings have been a staple of democracy for centuries. But with the advent of online commenting software and virtual meetings, their days may be numbered. Online commenting software allows citizens to comment on proposed legislation or regulations from the...

Do you remember the good old days when Excel spreadsheets were the only way to store data? Although they're still widely used, don't they intuitively feel dated? Times are definitely changing, and it's important to stay up-to-date with the latest technology trends. In...

Online communities can be a great place for businesses to get feedback and connect with customers. However, it's important to remember that not everyone in your community will be positive. In fact, you may receive criticism and negative comments from time to time....